Emergency Services & Reporting in the Central Okanagan — HelpKelowna

Emergency contacts, crisis lines, and non-emergency reporting

43 emergency services & reporting resources in the Central Okanagan

• Central Okanagan Emergency Operations (CORD) — 1450 KLO Road, Kelowna, BC V1Y 4X8 — Regional District of Central Okanagan — 250-469-8490 —

  This is the regional emergency coordination hub for the Central Okanagan. During wildfires, floods, and other disasters, they manage evacuation alerts, reception centres, and Emergency Support...

• Central Okanagan RCMP Victim Services - Regional District of Central Okanagan — 1190 Richter Street, Kelowna, BC V1Y 2K7 — 250-470-6242 —

  Free emotional support for victims of crime or tragedy, whether or not you reported it to police. Help includes information about your rights, court support, Crime Victim Assistance Program...

• City of Kelowna Bylaw Services — 200 - 1420 Ellis Street, Kelowna, BC V1Y 1J4 — 250-469-8686 —

  Report bylaw issues in Kelowna like noise, parking, property standards, business licensing, and animal control. Not for emergencies.

• City of West Kelowna Bylaw Services — 3731 Old Okanagan Highway, West Kelowna, BC V4T 0G7 — 778-797-8810 —

  Report bylaw issues in West Kelowna like noise, parking, property maintenance, animal control, and business licensing.

• Downtown On-Call - Kelowna — Downtown Kelowna, Kelowna, BC V1Y 1Z9 — 250-470-9058 —

  Safety patrol and escort service in downtown Kelowna. They can walk with you or respond to emergencies downtown. Hours vary by season — call to check.

• Interior Health Crisis Response Team (Kelowna) — 505 Doyle Avenue, Kelowna, BC V1Y 0C5 — 1-888-353-2273 —

  If you or someone near you is in a mental health or substance use crisis, call the Interior Crisis Line at 1-888-353-2273 (24/7). They can send a local mobile team to you in person. For non-crisis...

• Kelowna Fire Department - Administration — 2255 Enterprise Way, Kelowna, BC V1Y 8B8 — 250-469-8801 —

  Fire Department general inquiries — this is for non-emergency questions only.

• Kelowna General Hospital - Emergency Department — 2268 Pandosy St, Kelowna, BC V1Y 1T2 — 250-862-4000 —

  Open 24 hours for emergencies and trauma. After 8pm, use the main Centennial Building entrance.

• Peachland Community Policing Office — 4440 5th Street, Peachland, BC V0H 1X6 — 250-767-2623 —

  Non-emergency community policing office serving Peachland. For non-urgent police matters and community safety concerns. For emergencies, call 911. Policing in Peachland is provided by the West...

• RCMP Kelowna — 1190 Richter Street, Kelowna, BC V1Y 2K7 — 250-762-3300 —

  Police services for Kelowna, Westside, Peachland, Lake Country, and Big White. Community Policing Offices in Mission, Rutland, and Glenmore.

• RCMP West Kelowna — 2390 Dobbin Rd, West Kelowna, BC V4T 2H9 — 250-768-2880 —

  Police services for West Kelowna, Peachland, Highway 97C/Okanagan Connector to Sunset Main, rural areas on the east side of Okanagan Lake including Big White, Ellison, and Joe Rich. Three officers...

• RDCO Dog Control — 890 Weddell Place, Kelowna, BC V1Y 7E4 — 250-469-6284 —

  Report dog attacks, loose dogs, or off-leash dogs to Regional District dog control. There's an after-hours emergency line for urgent situations.

• West Kelowna Fire Rescue - Administration — 2406 Drought Road, West Kelowna, BC V4T 1P6 — 778-797-3200 —

  Fire Rescue general inquiries, permits, and inspections — non-emergency only.

• Westbank First Nation - Law Enforcement — 101-515 Highway 97 South, Westbank, BC V1Z 3J2 — 250-717-6147 —

  Westbank First Nation law enforcement officers enforce WFN laws on Westbank Lands. For non-emergency reports and complaints. For emergencies, call 911 or West Kelowna RCMP at 250-768-2880.

• 9-8-8: Suicide Crisis Helpline — Phone service - available anywhere, Not applicable, BC N/A — 988 —

  Call or text 9-8-8 if you or someone you know is struggling with thoughts of suicide or is having a hard time coping. A trained person will listen, help, and point you to more support.

• BC 211 — Not applicable, Not applicable, BC N/A — Access: Phone, text, or live chat — 211 —

  Free helpline that connects you to community, social, and government services (not for emergencies). Talk to someone 9am-9pm weekdays. For emergencies, call 911. Available by phone, text 211, live...

• BC Drug and Poison Information Centre — Phone service - BC-wide, Not applicable, BC N/A — 1-800-567-8911 —

  Call 24/7 if someone has been exposed to a poison, medication, or harmful chemical. They will tell you what to do and whether you need to go to the hospital. Phone: 1-800-567-8911.

• BC Emergency Support Services (ESS) — Province-wide service, Not applicable, BC N/A — 1-800-387-4258 —

  If you've been displaced by a fire, flood, earthquake, or other emergency, this provincial program can help with food, clothing, a place to stay, and transportation in the short term. Register...

• BC Hydro - Power Emergency Line — Phone service - available across BC, Not applicable, BC N/A — 1-800-224-9376 —

  Call this 24-hour line if you see a downed power line or any electrical emergency. Stay at least 10 metres away from fallen power lines. Report outages here too.

• BC Mental Health Support Line (1-800-784-2433 / 310-6789) — Phone service available anywhere, Not applicable, BC N/A — 310-6789 —

  Free, confidential 24/7 crisis and suicide prevention support for anyone in BC. Call 1-800-784-2433 (1-800-SUICIDE) or 310-6789 (no area code needed). You can also call or text 9-8-8. Trained...

• BC SPCA - Report Animal Cruelty — BC-wide service, Not applicable, BC N/A — 1-855-622-7722 —

  If you see an animal being abused or neglected, report it here. BC SPCA special constables investigate complaints and can lay charges under the Prevention of Cruelty to Animals Act.

• BC Wildfire Reporting — Province-wide service, Not applicable, BC N/A — 1-800-663-5555 —

  See a wildfire or someone doing something that could start one? Call this 24/7 provincial reporting line. From a cell phone, dial *5555. Calls go to the Provincial Wildfire Reporting Centre in...

• Canadian Anti-Fraud Centre — Canada-wide service, Not applicable, BC N/A — 1-888-495-8501 —

  Report fraud, scams, identity theft, or cybercrime here. They also give advice on how to protect yourself. Report online or by phone.

• Central Okanagan Crime Stoppers — Kelowna, Kelowna, BC N/A — 1-800-222-8477 —

  Report crime anonymously. You never have to give your name and you may get a cash reward. Submit tips online, by phone, or through the P3 Tips app.

• City of Kelowna – Needle Disposal Reporting (Fire Dept) — City of Kelowna service, Kelowna, BC N/A — 250-469-8801 —

  Found a discarded needle in a park, on a sidewalk, or in a public space? Call the non-emergency Fire Department line and select "needle collection." Staff will come pick it up or tell you how to...

• City of Kelowna – Water & Sewer Emergency Line — City of Kelowna service, Kelowna, BC N/A — 250-469-8600 —

  Call this line for water main breaks, sewer backups, and related emergencies in Kelowna. During business hours: 250-469-8600. After hours, weekends, and holidays: 250-469-8801.

• Consumer Protection BC — Phone/online, Not applicable, BC N/A — BC-wide — 1-888-564-9963 —

  File complaints about businesses, contracts, scams, or shady practices in BC. Covers door-to-door sales, gym memberships, travel services, funeral services, payday loans, and debt collection. They...

• CRCL Kelowna - Crisis Response, Community-Led — Various locations, Kelowna, BC N/A — Kelowna, BC — 778-940-2560 —

  Community-led mobile crisis team for mental health and substance use emergencies. Trained responders with lived experience come to you and help with de-escalation, safety planning, and connecting...

• FortisBC Gas Leak Emergency Line — Province-wide service, Not applicable, BC N/A — 1-800-663-9911 —

  If you smell natural gas, leave the area immediately and call this 24-hour emergency line from a safe location. Do not use light switches, phones, or anything that could create a spark near the leak.

• HealthLink BC — Phone service - available anywhere, Not applicable, BC N/A — 811 —

  Call 811 anytime to talk to a health professional for free. Registered nurses are available 24/7. You can also reach a dietitian, pharmacist, or exercise professional during their hours....

• Interior Crisis Line Network - KCR — Phone service - available anywhere, Not applicable, BC N/A — 1-888-353-2273 —

  Free, confidential 24/7 crisis and suicide prevention support for the BC Interior. Call anytime to talk with a trained volunteer who will listen, help you stay safe, and connect you with local help.

• KUU-US Crisis Line Society — Phone service - available anywhere, Not applicable, BC N/A — 1-800-588-8717 —

  Free, confidential 24/7 crisis support for Indigenous people across BC. Culturally safe help for First Nations, Metis, and Inuit communities. Toll-free: 1-800-588-8717. Child/Youth Line:...

• Lake Country Fire Department — 10150 Bottom Wood Lake Road, Lake Country, BC V4V 2M1 — 250-766-5650 —

  Fire protection and emergency response for the District of Lake Country. For emergencies, call 911. For non-emergency inquiries, contact the District of Lake Country at 250-766-5650.

• Mobile Integrated Crisis Response Team (MICRT) — Kelowna — Mobile service - Kelowna, Kelowna, BC N/A — 250-762-3300 —

  Provides emergency response to crisis calls related to mental health situations in partnership with the RCMP and Interior Health. A uniformed RCMP member and a clinical nurse specializing in...

• Peachland Fire & Rescue — 5806 Beach Avenue, Peachland, BC V0H 1X7 — 250-767-2841 —

  Peachland Fire & Rescue provides fire protection, emergency response, wildfire prevention (FireSmart), and fire safety education for the District of Peachland. For emergencies, call 911. For...

• RCMP Lake Country Detachment — 3231 Berry Road, Lake Country, BC V4V 1T8 — 250-766-2288 —

  Police services for Lake Country. Non-emergency: 250-766-2288. Community Policing: 250-766-5400. Office hours Monday-Friday 8 AM-4 PM. For emergencies, call 911. Online crime reporting available...

• Report All Poachers and Polluters (RAPP) — BC-wide service, Not applicable, BC N/A — 1-877-952-7277 —

  Report poaching, illegal hunting or fishing, pollution, or environmental violations. You can report anonymously. Conservation officers will investigate.

• VictimLink BC — Phone service - available anywhere in BC and Yukon, Not applicable, BC N/A — 1-800-563-0808 —

  Free, confidential 24/7 help for victims of crime in BC and Yukon. Immediate crisis support for victims of family violence, sexual violence, and human trafficking. They will listen, give you...

• Central Okanagan Search & Rescue (COSAR) — Central Okanagan region, Not applicable, BC N/A —

  If someone is lost or injured in the backcountry, call 911 — RCMP will activate this volunteer search and rescue team. For non-emergency questions, reach out through their website.

• Cybertip.ca - Online Child Exploitation Reporting — Canada-wide service, Not applicable, BC N/A —

  Canada's national tipline for reporting online child sexual exploitation, including child pornography, online luring, and child trafficking.

• Lifeguard App (LifeguardConnect) — Mobile app - available anywhere, Not applicable, BC N/A —

  Safety app that calls 911 if you become unresponsive while using substances alone. Activate it before you use — after 50 seconds an alarm sounds, and if you don't dismiss it within 75 seconds, 911...

• RCMP Online Crime Reporting (BC) — BC-wide service, Not applicable, BC N/A —

  Report non-emergency crimes online — things like theft, mischief, hit and run, and lost property. For emergencies, always call 911.

• Report Hate Crime or Incident (BC) — BC-wide service, Not applicable, BC N/A —

  Report hate crimes or hate incidents in BC. You can report anonymously online or contact your local police.

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