Community Resources in West Kelowna, BC
Community resources for West Kelowna, Westbank, Glenrosa, Lakeview Heights, Shannon Lake, Smith Creek, Rose Valley, and Westbank First Nation residents.
On the west shore of Okanagan Lake, across the William R. Bennett Bridge from Kelowna. City of West Kelowna. 36,078 residents (2021 Census, +10.5% from 2016).
Neighbourhoods and communities: Westbank · Lakeview Heights · Glenrosa · Shannon Lake · Smith Creek · Rose Valley · Casa Loma · Gellatly · West Kelowna Estates
Need help now in West Kelowna
In any emergency call 911.
- West Kelowna RCMP (non-emergency): 250-768-2880 — 2390 Dobbin Road, West Kelowna, BC V4T 2H9
- West Kelowna Fire Rescue: 778-797-3200 — 2406 Drought Road, West Kelowna, BC V4T 1P6
- Mental health crisis: Interior Crisis Line 1-888-353-CARE (2273), 24/7 · 988 Suicide Crisis Helpline · Kids Help Phone 1-800-668-6868
- Nearest emergency room: Kelowna General Hospital — 2268 Pandosy St, Kelowna. Across the William R. Bennett Bridge. 24/7 emergency, 250-862-4000.
- Urgent primary care: West Kelowna Urgent and Primary Care Centre — 2484 Main Street, West Kelowna. Daily 11:30 am–8:30 pm, no appointment. 250-469-6010.
About West Kelowna
The District of West Kelowna incorporated in December 2007, was renamed West Kelowna in January 2009, and achieved City status on June 26, 2015. It is a separate municipality from Kelowna, with its own council, fire department, and RCMP detachment.
The 2024 Westside Unique Identifier Count recorded 85 people experiencing homelessness in the community, up from 62 in 2022. Of those surveyed, 74 % were living in unstable housing, 8 in 10 said they could not cover basic needs, and nearly half struggled to pay rent.
Food-security pressure is rising quickly. The Central Okanagan Food Bank's Westside branch served 1,740 people in November 2024 — double the number two years earlier.
The 2023 McDougall Creek wildfire burned roughly 140 km² (13,970 ha) on the Westside, destroyed 70 homes inside the City of West Kelowna, damaged 20 more on Westbank First Nation, and forced evacuation orders affecting about 35,000 people across the Central Okanagan. Recovery and rebuilds continued well into 2025.
The City's Interim Housing Needs Report identifies a need for approximately 13,459 new housing units by 2044 — 3,169 within five years — including 95 units for extreme core housing need over five years.
Local community organizations
- Central Okanagan Food Bank — Westside branch · Food hampers by appointment for West Kelowna, Peachland, and the Westside. Includes the Tiny Bundles program (Fridays) for families with infants. · Address: 203-3710 Hoskins Road, West Kelowna, BC V4T 2H8 · Phone: 250-768-1559 · Hours: By appointment only — Tues 9:30 AM–12:30 PM, Wed 4:30 PM–7:30 PM, Thu 9:30 AM–12:30 PM, Fri (Tiny Bundles) 9:30 AM–12:30 PM. Office hours Mon–Fri 9 AM–3 PM. Closed BC stat holidays. · cofoodbank.com
- Westside Health Network Society · Non-medical seniors support: transportation, home-support referrals, tax clinic (Mar–Apr), MedWatch, Walk-n-Talk, digital tutorials. · Address: 100-3591 Elliott Road, West Kelowna · Phone: 250-768-3305 · Hours: Mon–Fri 8:00 am – 2:00 pm · www.westsidehealthnetwork.org
- Westside Seniors Activity Centre · Activity, programs, and social connection for adults 50+ on the Westside. · Address: 3661 Old Okanagan Highway, West Kelowna V4T 1P6 · Phone: 250-768-4004 · www.westkelownacity.ca/en/parks-recreation-and-culture/westside-seniors-activity-centre.aspx
- Partners in Resources (PIERS) · Housing retention, life-skills coaching, Peer Ambassadors, and Reaching Home-funded outreach for West Kelowna residents. · Address: #3-2411 Drought Road, West Kelowna V4T 1P6 · Phone: 250-878-2740 · pierspartners.ca
- Foundry Kelowna — West Kelowna satellite · Integrated youth (ages 12–24) services — mental health, substance use, primary care, peer support. The Westside satellite office operates Mondays and Fridays. · Address: 15-2484 Main Street, West Kelowna (Mondays & Fridays) · Phone: 236-420-2803 · Hours: West Kelowna satellite: Mon and Fri, 9:00 am – 4:00 pm · foundrybc.ca/kelowna
- Westbank United Church — PIERS & MSDPR outreach host · Hosts PIERS outreach Mon–Fri 9 am–noon and a MSDPR income-assistance outreach worker on Wednesdays. Also runs a community lunch program. · Address: 2541 Churchill Road, West Kelowna · Phone: 250-768-4426 · westbankunitedchurch.ca
- Ki-Low-Na Friendship Society · Urban Indigenous Friendship Centre serving the Central Okanagan, including West Kelowna. All-ages cultural, health, housing, and employment programs. · Address: 442 Leon Avenue, Kelowna V1Y 6J3 · Phone: 250-763-4905 · kfs.bc.ca
- BGC Okanagan — West Kelowna Club (Westside Learning Lab) · After-school programs, child care, youth and family support. Operated in partnership with Okanagan Regional Library. · Address: Unit 216 – 525 Hwy 97 S, West Kelowna V1Z 4C9 · Phone: 250-768-3049 · www.bgco.ca/club-location/central-okanagan/west-kelowna
Public facilities in West Kelowna
Browse all resources | View resources on a map | Search West Kelowna resources | HelpKelowna home
Land acknowledgement
West Kelowna sits on the traditional, ancestral, and unceded territory of the syilx (Okanagan) Peoples. The City shares its boundary with Westbank First Nation — a self-governing Indigenous nation whose reserves, Tsinstikeptum 9 and 10, border Okanagan Lake and interweave with the municipality.
Sources